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Are Your Customers Being Served?: How to Boost Profits by Delivering Exceptional Customer Service (Easy Step by Step Guides) free ebook download

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Management

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Catalogue

Author(s):	Pauline Rowson

Date:	2007-03-05	Format:	PDF	Language:	English	ISBN/ASIN:	0954804554
Pages:	112	OCR:		Quality:		ISBN13:	9780954804558
Uploader:	stirkout	Upload Date:	10/20/2017 5:38:32 PM

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Many organisations chase the Holy Grail of obtaining new customers, spending time, money and energy on winning them only to provide them with a service or product that quite frankly is inferior. What a waste! If we do not look after our customers then someone else will. In addition, those dissatisfied customers will tell others about their experience, and once an organisation gains a negative reputation it is extremely difficult to change it.

Having a good reputation for excellent service and products is one very successful way of building a competitive advantage. This book looks at: how you can win more business by retaining customers and gaining recommendations from them  how to satisfy your customers' needs  how to develop an effective customer service policy  how to use positive behaviour and attitude to win more business  how to build a better rapport with your customers  and how to handle anger, complaints and difficult customers and turn them into satisfied customers.

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Links Table

	Title	Link	Password	Size (MB)	Thank to	Inform Admin
2016788	Book	http://k2s.cc/file/30d325715d2f0/0954804...		0.60	stirkout

Tags: Boost Customer Customers Delivering Easy Exceptional Guides Profits Service Step

Title	Link	Password	Size	Reason

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Are Your Customers Being Served?: How to Boost Profits by Delivering Exceptional Customer Service (Easy Step by Step Guides) free ebook download

Category: Management

Description: Click to see full description

Category:
Management